Energy Training for Utility Customer Service Representatives
We understand that for many utilities, the call center is the pulse of the organization and often the vital 'point of first contact' for your customers.
At greeNEWit, we help your call center employees and energy advisers effectively manage customer inquiries and provide recommendations that add value while creating energy saving opportunities. We offer comprehensive training courses in energy principles, energy audits, weatherization, smart grid, renewable energies and efficient technology to utility customer service representatives by way of public and custom classes.
Through careful training, greeNEWit will help transform your customer service representatives into confident, knowledgeable professionals that increase your service levels and revenue.
Our comprehensive training will give new perspective on ways customers can manage energy costs and consumption, provide a strategic view of the energy efficiency industry and educate your employees on the best energy solutions available.
Our courses can be customized to your specific needs, and delivered onsite, at your location for groups of five or more participants. We offer hands-on, instructor-led training available in one, three, four or five day class-setting options. For a customized proposal and pricing please request a training quote by emailing training@greeNEWit.com.